Ground Hideout Coffee

Danniel Novela 4 months ago

Great coffee, horrible customer service!! The older lady is very passive aggressive and has terrible customer service.i walked in at 3:10pm and ordered several drinks but had and issue with my bank regarding payment. The only reason I had to pay with debit card was because after 3pm they don't take cash. To me that doesn't make sense, but anyways while I was trying to figure stuff out with my bank, the older lady kept giving me looks and made me very uncomfortable. She even went as far as to pressure me to pay because according to her they were about to close. They close at 4pm there was still plenty of time. She even went as far to say "I'm not going to make them until you pay" There wouldn't of been an issue in the 1st place if they took mobile orders or phone orders . They never answered the phone anyway to explain this. I walked in and nobody greeted me . I felt like very unwelcome. My wife and her coworkers usually visit but I will strongly advise not to in the future. Last time I visited their espresso machine was down for maintenance and I know it's out of their hands but I wished I would've know before driving 10 miles to order . It's just very inconvenient. Overall, it's a cute small coffee shop and a family owned small business. We gotta shop small but they must work on their ethics. Thank you all P.s their cooking butter latte is to die for !

Clarissa Rice 4 weeks ago

Strongest coffee in town, and the best breakfast sandwiches. The Sunrise Sandwich is my favorite breakfast sandwich in Long Beach. It’s spicy, tangy, and perfectly filling. I love the level of heat! Plus, I appreciate that they always let me sub avocado for the meat. Their matcha-lemonade is perfect on a warm day, and their seasonal offerings never disappoint. The family who runs the shop is so kind and the atmosphere feels so homey. We often linger at a sidewalk table long after we’ve finished our sandwiches.

Vanessa Lo 9 months ago

Stopped by this spot on my way to look for some delicious coffee & breakfast. They did NOT disappoint. Tried the collagen coffee & the breakfast burrito - both hit the spot easily. The staff are also super sweet! Super cute interior! I’ll be back!

M M 2 months ago

Nothing worse than a coffee shop that closes before they close. 3:55pm and it says online they close at 4 but they’ll only serve cold brew Adding on to this review because I got a thumbs up response from the owner. So clearly bad customer service comes from the top down. I ended up going down the street to Coffee Station. It’s within walking distance if you want to go somewhere open with good coffee and better customer service.

James Adams a year ago

The $25 for this specialty coffee (mine had chaga) and delicious sunrise sandwich was well worth it. The moderate spicy punch with the delicious savory bacon egg on the brioche bun was super tasty. Plenty of seating for 2 (indoor and outdoor) and the friendly service made this a hidden gem we'll come back to. Located right on the corner, easily walkable with street parking, this family owned cafe was exactly what we needed.